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Orphan Management

Job Description:

  • Follow up including but not limited to reminder due, lapse and pending claim/policy transaction for orphan policies.
  • Provide explanations including but not limited to customer questions regarding products and procedures when interacting with customers.
  • Inform customer regarding campaigns or changes company regulations/policies.
  • Receive, record and resolve orphan customer complaints quickly and professionally in coordination with the Complaint Handling unit and related departments.
  • Identify customer needs and actively offer new products according to customer needs, and give the reference to Distribution Channel.

Requirements :

  • Bachelor Degree, any major
  • Having min. 2 years experience as a an Inbound/Outbound/Customer Service/Orphan Management
  • Good communication skills
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apply now

hrd@panindai-ichilife.co.id

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